Examples of Engaging Differently

Examples of Engaging Differently

Real-life examples of how health and social care services are engaging differently with people and communities.

Neurodevelopmental Differences

Using a range of engagement methods to explore how the health and wellbeing of children and young people with neurodevelopmental differences in Shetland could be improved

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Involving young people during the pandemic

NHS Tayside overcame COVID-19 restrictions to involve children and young people in choosing designs for decorative ceiling panels and the new artwork for a new Children's Theatre Suite.

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Invisible Truths participatory arts project

Maternal Mental Health Scotland's Experts by Experience group used creative methods to give an artistic response to experiences of perinatal mental health services in Scotland.

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Lockdown Lowdown

The Scottish Youth Parliament, Young Scot and YouthLink Scotland partnered to deliver Lockdown Lowdown – a project to hear the concerns of young people during the COVID-19 pandemic.

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Surveying GP practice patients

Online and paper-based surveys were used to gather feedback from over 1,600 patients registered with a practice in Arbroath to help inform the future model of care.

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Using Ketso Connect

When usual activities were not possible, with lockdown restrictions, Ketso Connect was used to enable adults on the autistic spectrum to meet, socially distanced and in an outdoor space.

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Online community engagement in Glasgow

During the pandemic, NHS Greater Glasgow and Clyde carried out a range of remote and online engagement with local communities to find out people's experiences of accessing services in new ways.

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Scotland in Lockdown

Researchers at the University of Glasgow interviewed people from isolated and marginalised communities to understand the impact of the COVID-19 lockdown.

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COVID in Colour

Over 60 young Black people and People of Colour completed an online survey to provide their experiences of living in the COVID-19 pandemic.

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Devon Virtual Voices Panel

An online citizens' panel has been an effective way to gather a representative view from the population of Devon, helping to shape appropriate health messaging.

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NHS Lothian Youth Panel

The NHS Lothian Youth Panel meets quarterly on Zoom so that the views and experiences of young people aged 11 to 26 can influence the design of new services.

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NHS Western Isles Patient Panel

A virtual Patient Panel brings people from island communities together to discuss health and care issues. Holding meetings online means more people can get involved more regularly.

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Following Young Fathers Further

Researchers at the University of Lincoln studying the experiences of young fathers found that telephone interviews are preferred over online interviews when face-to-face isn't possible.

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Bristol Young Person's Advisory Group

The Bristol Young Person's Advisory Group started to hold its meetings online so that young people can continue to influence how research is carried out.

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Medical practice Facebook group

When its Patient Participation Group could no longer meet due to the pandemic, Benbecula Medical Practice used its Facebook page to engage patients in discussions about services.

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Parkhead hub consultation

A dedicated website, feedback forms and live web chats allowed local people to find out more about a proposed health and social care hub, and to give their views.

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Gathering the experiences of people living with sight loss during COVID

RNIB carried out a 6-week study of how people living with sight loss were affected by COVID. Surveys, interviews and focus groups helped gain a rich understanding of the challenges people faced.

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Involving pregnant women and new parents through Facebook

Setting up a Facebook group has been an effective way to involve pregnant women and new parents, and to get their views on policies and services.

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COVID pregnancy

Researchers at King's College London surveyed over 1,700 women to find out about people's experiences of pregnancy and birth during the coronavirus pandemic.

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COVID Realities diary project

COVID Realities is a research project looking into the experiences of parents and carers on low incomes during the pandemic. Participants submit regular diaries to describe their daily lives.

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Quality Improvement Partner Panels

Quality Improvement Partner Panels support the work of health and social care organisations and innovators by involving the public in improvement projects and the development of innovation.

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Gathering public and professional views on Near Me

A Scotland-wide exercise gathered views from the public and professionals to support the national roll-out of the Near Me video consulting service

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Virtual meetings for public partners

Healthcare Improvement Scotland holds virtual meetings to keep in touch with its public partners during lockdown.

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Involving public partners using Zoom

Healthcare Improvement Scotland public partners give feedback on their experiences of using Zoom to participate in meetings

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Online conversation cafes

The Scottish Recovery Network adapted its existing face-to-face conversation café approach to create and deliver online conversation cafés.

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Gathering experiences of people affected by deafness

Gathering people's experiences via survey and online meeting helped deafscotland to advise policy makers on how to make national responses more inclusive for people affected by deafness.

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Trialling rapid online deliberation to inform public policy

A partnership of 4 organisations trialled a new model of rapid, online deliberation that would enable citizens to feed in to the development of policy for moving out of lockdown.

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Gathering feedback from volunteers at a distance

The Head, Heart, Bag and Bin method was adapted in order to gather feedback at a distance from NHS volunteers on their experiences during COVID-19

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Online focus groups using web chat

Real-time web chats were used to gather views and experiences from consumers in a series of online focus groups in Germany.

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