Engaging differently: share your experiences

Engaging differently: share your experiences

Physical distancing during the COVID-19 pandemic has created challenges for traditional ways of seeking the views and experiences of people who access health and care services.

We are looking for examples of community engagement 'at a distance' to support health and care staff (and others) to consider how they can continue to carry out meaningful engagement during this time.

Please use the form below to tell us about how you have been #EngagingDifferently. The suggested word count is around 500 to 600 words.

Rather work offline, or write up your example in more than one sitting?

You can also complete this Word template (DOCX 53 KB) and return it to info@hisengage.scot

Consider: What did you want to find out? (e.g. people’s experiences of a condition/service/COVID-19) Who did you involve? (e.g. people living with a long-term condition, an underrepresented group, people from a geographical area, etc.) What practical steps did you take? (e.g. how did you reach the people) What methods/tools did you use? (e.g. surveys, telephone, text messages, online focus groups, social media, etc)

Consider: What were the advantages of using this method(s) of reaching people and seeking their views? (e.g. was it more accessible than other methods?) What did the participants feel about how they were involved? What impact did/will the views and experiences of participants have?

Consider: What would you have done differently? Were there disadvantages of using this method(s)? (e.g. did your method exclude some groups or limit their potential to participate fully) What feedback did the participants give? Were you well-equipped to use this method(s)?

Please use this space to include any further helpful information such as links to external websites

If you have a photo or image which illustrates your engagement activity you can upload it here. Please ensure you have the consent of anyone who appears in a photo.

If you would be willing to have ‘point of contact’ information displayed along with the published case study for any queries, please provide a contact name and email address


Healthcare Improvement Scotland will use the information you provide to help us to identify examples of Engaging Differently that we can share on our website and social media. We will work with you to write up the example, and you will have a chance to see the final write-up before it is published to ensure that it is accurate. Your personal information will only be used to contact you about the information you submitted and will not be shared with anyone else without your permission.

Last Updated: 10 November 2020