CEIM Leaders

CEIM Leaders is a quality improvement coaching skills development programme designed to equip health and social care staff with the necessary knowledge and capabilities to coach and lead care teams in their organisation to implement the CEIM Experience Improvement Model for Health and Social Care.

The purpose in developing this programme was to enable sustainable spread of the CEIM approach across health and social care in a way that builds on existing leadership and interest in person-centred improvement that already exists within many health and social care organisations.

This programme was developed through a collaboration between Healthcare Improvement Scotland (HIS), NHS Education for Scotland (NES), Scottish Social Services Council (SSSC), and the Care Inspectorate (CI).

The structure of the CEIM Leaders programme comprises of two components:

Learning Component

Delivered over approximately 25 hours of virtual webinars (Microsoft Teams) and/or in-person knowledge mobilisation. This component focuses on building the knowledge and skills required to understand, coach and implement the CEIM approach, and what is required to be a successful CEIM Leader.

Implementation/skill development component

Requires new CEIM Leaders to build their skills in practice by working with an identified care team(s) from their own organisation. This involves the CEIM Leader delivering short learning sessions and coaching the team(s) directly to embed and sustain the CEIM Experience Improvement Model and commence making person-led improvements.

Who should apply?

This programme is open to people working in adult social services and healthcare services. It is designed for people who:

work in, or directly with, teams that deliver care or support,
are committed to improving quality and service user experience, and
can dedicate time to leading improvement activity within their organisation.

If you work in NHS Scotland or adult social care there is no charge for participation.

Programme Details - Cohort 7

Recruitment for this cohort will open on 29 August 2025

*CEIM Leaders virtual sessions will all be held on MS Teams

Stage	Date
Application deadline	3 October 2025
Notification of acceptance to participants by	31 October 2025
Virtual session 1* Welcome and introduction session	17 November 2025 10:00 - 16:00
Virtual Session 2 Experience Discovery Conversations	18 November 2025 10:00 - 16:00
Virtual Session 3 Reflective improvement meetings	19 November 2025 10:00 - 16:00
Virtual Session 4 Introduction to quality improvement and planning for the skills development phase	20 November 2025 10:00 - 16:00
In-person event Graduation and Peer Networking *Venue to be confirmed -* Glasgow	26 January 2026 10:00 - 16:00

Download the information pack

Download the application pack

Submitting your application

Once you have completed your application, please send it to: nes.personcentredcare@nhs.scot

Get in touch

Email us at his.personcentredscot@nhs.scot if you would like to know more about the CEIM Leaders programme