Service change resources
We have produced resources to help NHS boards and integration authorities effectively engage with patients, carers and the public in planning and developing local services.
Our Service Change Team can advise on using this guidance and applying it to specific circumstances.
Communication and engagement plan template
This template will help you to plan your communication and engagement activityFind out more
The service change process
This flowchart describes the key steps in the service change process which NHS boards should follow to involve people in decisions about local services.Find out more
Supporting effective engagement
To be effective, engagement with communities should involve people early, make information readily available, give people enough time to participate and explain the decision-making process.Find out more
Identifying major service change
Some questions to help NHS boards consider whether a proposed change to a service could be considered 'major'Find out more
Tips for effective engagement
Having supported over 300 service changes we have identified our top tips for effective community engagementFind out more
What is an option appraisal?
This animation explains how an option appraisal fits into the wider engagement process which NHS boards are required to go throughFind out more
Involving people in option appraisal
A guide for boards who are planning events to involve people in option appraisalFind out more
Impact assessment lets NHS boards check that their policies, practices and services do not inadvertently exclude or discriminate against groups of peopleFind out more
Using social media to support service change
Social media and online technology can complement traditional methods of informing, engaging and consulting people when planning and carrying out NHS service changesFind out more
Benefits of early engagement
Staff from NHS Highland reflect on how members of the public were involved in a major service change, and how engaging people at an early stage helped to shape the final proposalsFind out more