NHS boards have a statutory duty to involve people in designing, developing and delivering healthcare services.
This can include involvement in reviewing existing services and planning new services, or it may be consulting people on changes to the way in which services are delivered.
Our Service Change Team can offer advice and support to NHS boards on ways to improve their engagement process when considering changes to a service.
We provide advice to NHS boards (including special health boards such as the Scottish Ambulance Service and NHS 24) across Scotland. We are a small team providing a consistent source of information and advice on how to improve public involvement in service change.
Service change during COVID-19
Advice, support and assurance to NHS boards and health and social care partnerships regarding their statutory duties for public involvement in response to the COVID-19 pandemicFind out more
Guidance for NHS boards
NHS boards and Integration Authorities must follow guidance on informing, engaging and consulting with local communities about changes to services. We assess how well they have followed this guidanceFind out more
We have produced resources to help NHS boards, integration authorities and local councils effectively engage with patients, carers and the public in planning and developing local services.Find out more
For major changes to services, we assess whether NHS boards have met Scottish Government requirements to consult and engage local communities.Find out more