Service change

Service change

NHS boards have a statutory duty to involve people in designing, developing and delivering healthcare services.

This can include involvement in reviewing existing services and planning new services, or it may be consulting people on changes to the way in which services are delivered.

Our Service Change Team can offer advice and support to NHS boards on ways to improve their engagement process when considering changes to a service.

We provide advice to NHS boards (including special health boards such as the Scottish Ambulance Service and NHS 24) across Scotland. We are a small team providing a consistent source of information and advice on how to improve public involvement in service change.

Guidance for NHS boards

NHS boards must follow Scottish Government guidance on informing, engaging and consulting with local communities about changes to services. We assess how well they have followed this guidance.

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Resources

We have produced resources to help NHS boards and integration authorities effectively engage with patients, carers and the public in planning and developing local services

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Service change activity

A list of changes to health and social care services that are happening right now across Scotland.

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Reports

For major changes to services, we assess whether NHS boards have met Scottish Government requirements to consult and engage local communities.

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