Community Engagement
Supporting the engagement of people and communities in shaping health and care services in Scotland
We believe people and communities should be able to use their skills and experience to design and improve the health and care services that matter to them.
People should also have the opportunity to work together with the organisations that provide those services. We work with policy makers and service providers to ensure that people and communities are involved in planning and developing local health and care services.
Previously known as the Scottish Health Council, we launched in April 2020 with a focus on:
- best practice for engaging with individuals and communities to shape local services and influence national policy
- equality and human rights to ensure everyone’s voice is heard
- collaborating and working in partnership, and
- sharing learning.
Latest Citizens' Panel Report
Healthcare Improvement Scotland - Community Engagement reports on people’s experiences of NHS dentistry, planned and urgent care and the Patient Safety Commissioner
Latest Citizens' Panel Report Latest Citizens' Panel ReportTips for online meetings
Online meetings and events have become the norm. How can we make sure they are engaging and accessible for everyone taking part?
Online meetings Online meetingsGathering views on the redesign of urgent care
Our latest report asked people across Scotland to share their experiences of using the newly resigned urgent care service. The report also makes a number of recommendations to help people who are likely to experience specific barriers in accessing the service.
Redesign of urgent care Redesign of urgent careRe-introduction of ‘stood down’ NHS volunteers
We've produced a risk assessment framework which will allow staff who manage NHS volunteers to consider the risks of bringing back volunteers who had been 'stood down' during the pandemic.
COVID-19 risk assessment framework COVID-19 risk assessment framework