Community Engagement

Supporting the engagement of people and communities in shaping health and care services in Scotland

Our strategic vision: meaningful engagement matters

Community Engagement

Meaningful engagement matters.

It leads to high quality, safe services that are person-centred. It improves the health and wellbeing of communities.

We believe people and communities should be able to use their skills and experience to design and improve the health and care services that matter to them.

People should also have the opportunity to work together with the organisations that provide those services. We work with policy makers and service providers to make sure that people and communities are involved in planning and developing local health and care services.

We enable inclusive engagement of people and communities in health and care services through:

  • building and sharing evidence around engagement
  • using knowledge and expertise to improve engagement
  • providing assurance that people are involved in shaping services

Gathering views on palliative care

The Scottish Government asked us to find out about people's experiences of using palliative care services. Our report summarises what people told us.

Palliative care Palliative care

Thirteenth Citizens' Panel report published

The thirteenth survey of the Citizens' Panel asked people how they prefer to access health and care services and for their views on the NHS Scotland Climate Emergency and Sustainability Strategy. Read our 10 recommendations for Scottish Government and NHS Scotland.

Thirteenth Panel Report Thirteenth Panel Report

Gathering views on the NCS Charter

The Scottish Government asked us to gather people's views on the proposed Charter of Rights and Responsibilites for the new National Care Service. Our report summarises what people told us and makes 6 recommendations.

National Care Service charter National Care Service charter

New tool added: Talking Mats

Talking Mats is a visual communication framework which supports people with communication difficulties to express their feelings and views, including about what matters to them.

Talking Mats Talking Mats

Major service change report published

We have published a report on NHS Ayrshire & Arran's consultation on Systemic Anti-Cancer Therapy (SACT) services. Our view is that NHS Ayrshire & Arran's process has fully met the national Planning with People guidance.

Systemic Anti-Cancer Therapy services in Ayrshire & Arran Systemic Anti-Cancer Therapy services in Ayrshire & Arran

Gathering views on implanted medical devices

The Scottish Government has asked us to find out about patients' experiences of receiving an implanted medical device, sometimes known as an implant. We are currently analysing the feedback we got from interviews with people across Scotland.

Implanted medical devices Implanted medical devices