Guidance for NHS boards and integration authorities
Guidance from the Scottish Government sets out how NHS boards should inform, engage, and consult their local communities about proposed service changes (CEL (2010) 04).
This is particularly important when a proposed service change will have a major impact. In such cases NHS boards must carry out a full public consultation with local communities and we quality assure this process. The final decision on the way forward needs Ministerial approval.
Our quality assurance approach uses the following principles to assess an NHS board's major service change activity:
- Engagement is carried out with people at the outset
- Engagement is inclusive
- Engagement is proportionate
- Engagement is robust
We produce an independent assessment report that advises if a board's consultation and engagement has met national standards. Our report is shared with the NHS board to inform their decision making and is also published on our website.
Our quality assurance approach is supported by a sub-group of the Scottish Health Council Committee and the team's practice is supported by Healthcare Improvement Scotland's public partners.