Roles and Responsibilities: What might this look like?
Examples of what this might involve:
1.
Clear processes for when individuals disengage with services. These should include opportunities for families to be able to communicate concerns, and a responsibility of third sector services to notify statutory services of disengagement.
2.
- Service specifications and criteria should be written and available.
- Reference to relevant guidance, such as, The Matrix.
- Supporting the workforce to understand their roles and responsibility within their speciality, their remit for supporting co-occurring conditions and how to link into other services as appropriate.
- Workforce development plans that ensuring staff have the awareness, skills and confidence to identify mental health and substance use conditions and manage these as appropriate, including local pathway knowledge.
3.
- Reference to relevant guidance, such as, NICE Guideline [NG58]
- Commissioning should be used to outline how services should be delivering care, and formalise connections. This includes non-statutory services and those that deliver care management and social support.
- Inclusion of third sector services (including advocacy) and social supports such as mentors, befrienders, navigators, peer support.
4.
Identification and provision to address carer support needs.