Gathering views on a National Care Service charter of rights and responsibilities

Gathering views on a National Care Service charter of rights and responsibilities

The Scottish Government asked us to find out about people's views on a Charter of Rights and Responsibilites for the new National Care Service.

This work will ensure that development of the Charter is informed by the views and needs of a diverse range of people and communities. This is important because the Charter aims to advance equality of opportunity for everyone who will use the National Care Service (NCS). It will also eliminate unlawful discrimination, harassment and victimisation for all people with protected characteristics, as defined by the Equality Act 2010.

The findings from this work will ensure the Charter is suitable for community health services, and supports people to understand and claim their rights. They will be used alongside the outcomes from further engagement and co-design activities, to further develop the Charter. 

During the first fortnight in October, we collected feedback from people belonging to the following groups who had accessed community health services 2 or more times in the last 12 months:

  • the trans community, including non-binary people 
  • pregnant people and mothers of children who are up to 18 years old 
  • people from minority ethnic communities  
  • people from minority religious communities  

Engagement was carried out through individual interviews which were done in person, online or via telephone depending on the person's preference.

We are now analysing the feedback we gathered and will publish a summary report within a couple of months.

If you would like more information about this project, please get in touch.

This page will be updated as the work develops.

Agreeing the topic with the commissioning organisation

Asking members of the public for their views and experiences

Analysing the feedback from members of the public, identifying themes and developing recommendations

Final report and recommendations agreed and published

We go back to the commissioning organisation after 6, 12 and 18 months to find out people's views have been taken on board.

Last Updated: 31 October 2023