Service change resources

Service change resources

Effective Engagement: the key to restarting engagement when considering changes to services

The COVID-19 pandemic has required NHS boards and health and social care partnerships to rapidly change services and provide care in new and different ways. However the duty to involve people is as important as ever.

Involving people early in the process brings many benefits when organisations are considering changes to local services. Proposals will take account of local needs and an open dialogue will encourage engagement with local people and communitites.

A stakeholder analysis is a process that can be used to identify everyone who needs to be involved.

Service providers should explain why the change is necessary and describe what is likely to change. They should also give communities a chance to respond to the proposals and listen to people’s views.

A communication and engagement plan describes who you need to engage with as part of your work, and how and when you will do this.


Our Service Change Team can offer advice and support to NHS boards and health and social care partnerships on their engagement process when considering changes to a service.

Contact our Service Change Team
Last Updated: 23 September 2020