Working effectively together

Working effectively together

Exploring the things that can get in the way of working together and how we can overcome them.​

Aims of this session ​

  • To understand the benefits and barriers of public involvement.
  • To recognise how to work effectively together by being aware of how personal experiences can influence this process.

What we do​

This session focuses on group discussions on what stops or gets in the way of people being involved in services. Along with what are the real benefits to ourselves and services when we do give our time and engage.

We also explore our pre-conceived attitudes and assumptions that we all can make about each other. Breaking down these presumptions enables honest conversations about why people have come together.

Working through these elements allows participants to consider how we can overcome roadblocks we may encounter on the way to working together well.

Common barriers that can prevent or hinder participation

Lack of clear information

Make information about your plans for engagement readily available. Increasing awareness of proposed changes to services  and how people can participate through engagement  will make your process more accessible.

Different support or access needs

Think about who your different stakeholders are and what support they may need to take part. It is important you work with people to understand how you can provide access to support, and offer alternative ways for them to get involved.


Listen to people and show them how you have taken their views into account. This will help build relationships and trust. Clear communication and feedback is needed throughout the project to help ensure transparency.

How to identify and overcome barriers

Put yourself in the other person's shoes and think of the process from the stakeholders' perspective:

  • Why would they make the time and effort to get involved?
  • What support might people need? What would they hope to get back?
  • Think outside the box. Is there a different way to involve people?

Carrying out a Stakeholder Analysis and an Equalities Impact Assessment should help you to identify any potential barriers, solutions and support that people may require to fully participate.

Understanding potential barriers to engagement  and how you might overcome them  will help the engagement processes be more accessible and support effective planning, decision making and delivery of services.

You can find resources and information to help you plan your engagement on our website.

Last Updated: 23 February 2024