Community Engagement and Transformational Change

Supporting the engagement of people and communities in shaping health and care services in Scotland

Our strategic vision: meaningful engagement matters

Community Engagement and Transformational Change

Meaningful engagement matters.

It leads to high quality, safe services that are person-centred. It improves the health and wellbeing of communities.

We believe people and communities should be able to use their skills and experience to design and improve the health and care services that matter to them.

People should also have the opportunity to work together with the organisations that provide those services. We work with policy makers and service providers to make sure that people and communities are involved in planning and developing local health and care services.

We enable inclusive engagement of people and communities in health and care services through:

  • building and sharing evidence around engagement
  • using knowledge and expertise to improve engagement
  • providing assurance that people are involved in shaping services

Nationally determined service changes

New guidance provides greater clarity for NHS boards and Integration Joint Boards about national and local engagement responsibilities for nationally determined service changes.

Nationally determined service changes Nationally determined service changes

Major service change report published

We have published a report on Dumfries and Galloway HSCP's consultation on the future of 4 cottage hospitals. Our view is that Dumfries and Galloway's process has fully met the national Planning with People guidance. We make 11 recommendations for the Integration Joint Board.

Cottage hospitals in Dumfries & Galloway Cottage hospitals in Dumfries & Galloway

New Chair of Volunteering Advisory Board

Sarah Compton-Bishop, Chair of NHS Highland, has been appointed as chair of the NHS Scotland Volunteering Advisory Board. She says, "I look forward to leading and supporting this important work. Volunteering plays such an important part in the NHS, with people selflessly giving up their time for the benefit of others, and it makes such a difference, day in, day out."

NHS Scotland Advisory Board NHS Scotland Advisory Board

National Mental Health and Substance Use Protocol launched

Our National Mental Health and Substance Use Protocol provides guidance for local interface documents and systems of care for people with co-occurring mental health and substance use conditions

National Mental Health and Substance Use Protocol National Mental Health and Substance Use Protocol

Gathering views on implanted medical devices

The Scottish Government has asked us to find out about patients' experiences of receiving an implanted medical device, sometimes known as an implant. Our report summarises what people told us, and makes 6 recommendations.

Implanted medical devices Implanted medical devices

Gathering views on palliative care

The Scottish Government asked us to find out about people's experiences of using palliative care services. Our report summarises what people told us.

Palliative care Palliative care