Engagement and participation in service change and redesign in response to COVID-19

Engagement and participation in service change and redesign in response to COVID-19

We provide advice, support and assurance to NHS boards and health and social care partnerships on their statutory duties for public involvement in response to the COVID-19 pandemic.

The COVID-19 pandemic has required NHS boards and health and social care partnerships to rapidly reconfigure services and provide care in new and different ways. During the initial emergency response, quick decision making was needed to increase capacity and maintain essential services, and the urgency of the situation did not allow organisations to involve or engage the public as they would normally be expected to.

However, the statutory duty to involve people is as important as ever.

As we enter the next phase of the pandemic response and consideration is given to current and future service provision, there is an opportunity to understand and build on the benefits brought by changes during the initial phase. There is also a need to ensure these changes do not adversely impact on those that rely on the services over the longer term.

We wrote to NHS boards and health and social care partnerships in June 2020 to set out our expectations regarding the restarting of public engagement work. These key considerations will help inform the planning of  activity and support a proportionate approach to meaningful engagement.

Download our briefing

File type: pdf
File size: 683 KB
Publication date: June 2020

Last Updated: 30 July 2020