Feedback about care or treatment
NHS boards welcome feedback, comments, concerns, compliments and complaints from patients, carers and members of the public regarding the care and treatment they have received.
We do not handle complaints about other parts of the NHS.
If you are not satisfied with the service you have received, or if you would like to share your appreciation for a positive experience, you should get in touch directly with that board. Contact details for each NHS board are listed below.
Territorial NHS boards
- NHS Ayrshire & Arran
- NHS Borders
- NHS Dumfries & Galloway
- NHS Fife
- NHS Forth Valley
- NHS Grampian
- NHS Greater Glasgow and Clyde
- NHS Highland
- NHS Lothian
- NHS Lanarkshire
- NHS Orkney
- NHS Shetland
- NHS Tayside
- NHS Western Isles
Special NHS boards
- Golden Jubilee Hospital
- NHS 24
- NHS Education for Scotland
- NHS Health Scotland
- NHS National Services Scotland
- Scottish Ambulance Service
- State Hospitals Board for Scotland (Carstairs)
Independent healthcare services
Healthcare Improvement Scotland regulates registered independent healthcare services in Scotland to make sure they meet standards and regulations. Services include:
- independent hospitals
- private psychiatric hospitals
- independent hospices, and
- independent clinics.
If you are unhappy about care or treatment by an independent healthcare provider, you can make a complaint to Healthcare Improvement Scotland.
Help with making your complaint
The Citizens Advice Bureau runs a Patient Advice and Support Service (PASS) which can give you impartial help with making a complaint. This is a free service and available at a Citizens Advice Bureau near you.
You can find more information about your rights and responsibilities when providing feedback, raising concerns or making a complaint about NHS care or treatment on the NHS inform website.