Resources and Tools

The tools and resources below have been developed to support health and social care teams adopt CEIM to improve care and experience of Health and Social care services.

 

Resources Type of Resource Description

Care Experience Improvement Model Learning Module (CEIM) Learning CEIM introduction learning module hosted on NHS Education for Scotland's TURAS - free to access by all health and social care staff (may require initial registration)

CEIM Method Guides:

Experience Discovery Conversations

Reflective Improvement Meetings

CEIM Method Guides

Two core components required to implement CEIM


CEIM Readiness for Change Assessment Tool Template Helping teams to evaluate their readiness to start using CEIM Experience Improvement Model in their service

Experience Discovery Conversation Plan Template Assists in planning the structure and conversation prompts using a discovery approach

Experience Discovery Conversation Plan - Example 1 Tool Experience Discovery Conversation planning example

Experience Discovery Conversation Plan - Example 2 Tool Experience Discovery Conversation planning example

Experience Discovery Conversation Plan - Example 3 Tool Experience Discovery Conversation planning example

Try it now Exercise Discovery Conversation exercise

Rapid Feedback Analysis Template A simple tool that can assist in quickly theming and sharing feedback

 

Last Updated: 29 April 2025