Use this summary to see if you have what you need for this stage of your design process.

Each stage has a series of statements which reflect where you should be by the end of the stage. This summary can help you identify any areas where you might need to focus. 

At the end of each stage, you should share progress and learning. You can use this document to summarise this activity, and to make note of any data or knowledge repositories you created. 

  1. We have stored the data in a sharable format. 
  2. We have organised the data to reveal patterns and themes including different perspectives from a range of service users.  
  3. We have identified a number of insights that describe the needs or opportunities for the service that we can take forward. 
  4. We have ensured our insights reflect the needs of end users as well as other key stakeholders. 
  5. We had our findings checked and critiqued for accuracy and to ensure there are no gaps in our understanding of the challenge. 
  6. Where possible, we have presented the data and findings in a visual and sharable format.
  7. We have sense checked our findings with service users and other key stakeholders. 
  8. We have reviewed and clearly defined the desired outcomes and success measures for the project.  
  9. We have identified the end users and unmet needs we will focus on (prioritise) in line with the limits or constraints we need to work within. 
  10. We have created a design brief to summarise the problem we will focus on, for which user groups which describes how they will benefit and the impact on our organisation. 


Checkpoint – Sharing progress 

To help us keep track of the process and brief new team members, at the end of this stage, we have summarised what we have done, what we have learned and what will happen next.  

We have shared this with our team, key people in the wider organisation, and our partners to ensure we are all on the same page and clear on the management and governance of the project. 

Last Updated: 13 December 2023